Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.altservices.org.
PERSONAL INFORMATION WE COLLECT
ALT Services, LLC collects, uses, and processes personal information for the purposes of making ALT Services, LLC better, faster, or more convenient for you. When you use our website and use the services provided through the websites ALT Services, LLC may collect, use and disclose your personal information in the manner described in this Privacy and Cookies Policy.
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
If you sign up for our email newsletter, we will collect your online contact information, which can be changed at any time by updating your newsletter preferences.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for class registration, and providing you with invoices and/or order confirmations). Please note that credit card information is never saved.
How we use your information and how this use is lawful
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Reason for processing personal information |
Legal basis for processing your personal information |
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To provide ALT Services, LLC services including providing image editing services and support services. |
Contractual obligation: When you sign up to use the ALT Services, LLC services, we have a contract with you to provide ALT Services, LLC services. It is necessary for us to use your personal information to carry out this contract or to take steps at your request before we enter into a contract for ALT Services, LLC services with you. |
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To provide you with information on the services available on or through our Websites; |
Legitimate interests: We have a legitimate business interest in responding to customer requests for information, and in promoting and advertising our business, products, and services. It is necessary to use your personal information to carry out this legitimate business interest. In doing so, we will also comply with the applicable rules for direct marketing under data protection law. |
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Website maintenance: To administer the Websites and for internal operations, including troubleshooting; |
Legitimate interests: We have a legitimate business interest in maintaining the Websites, carrying out data analysis on the Websites, and ensuring the security and quality of the Websites in order to improve product and service performance and to provide the best version of the Websites and a quality user experience for our customers and all visitors to the Websites. |
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To exercise our right to investigate and verify claims made against us (including credit card chargeback claims and legal claims) and to defend, respond to or conduct legal proceedings. |
Legitimate interests: We have a legitimate business interest in protecting ourselves against fraud and in defending legal claims. |
Your personal information will only be processed to the extent necessary as set out above. We will also process personal information as may be necessary to comply with legal obligations. We will inform you in advance if we intend to further process your personal information for a purpose other than as set out above. We may also seek your specific consent to the processing of personal information for other specific purposes. You will have the right to withdraw such consent at any time.
SHARING YOUR PERSONAL INFORMATION
We use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Credit Card Account Information. When members and customers choose to pay using their credit cards, ACA submits the information needed to obtain payment to the appropriate third-party payment vendors for the limited purpose of processing your payment. ACA does not otherwise disclose your credit card information.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. Your personal information is stored on servers in the United States. You understand and agree that ACA may collect, use, disclose, and otherwise process the information you provide as described in this Privacy Policy even if you are from an area outside the United States. Your personal information may be disclosed in response to inquiries or requests from government authorities or to respond to the judicial process in the United States. We will retain your personal information for as long as it is needed to provide you with the Services or to fulfill any legal or contractual obligations we may have.
COOKIES
Cookies are files that contain information created by a web server that can be stored on a user’s hard disk for use either during a particular session (“per-session” cookie) or for future use (“persistent” cookie). ACA and its partners may use cookies to facilitate automated activity, assist you with storing and tracking your passwords, determine appropriate solicitations, and review navigation patterns. Cookies are not used to disseminate personally identifiable information about Users over the Internet or to analyze any information that Users have knowingly or unknowingly provided. Users may instruct their Internet browsers to opt out of accepting a “persistent” cookie and rather accept only a “per-session” cookie, but will need to login each time they visit the sites to enjoy the full benefits. If the user declines the attachment of any cookie, the user may not have access to the full benefits of the websites. Registration enables the sites to better determine users’ interest areas and provide the most relevant information.
YOUR RIGHTS AS A VISITOR FROM THE EUROPEAN ECONOMIC AREA (EEA)
If you are a European resident, our legal basis for collecting and using your personal data or information is to do so with your consent; where we need the personal data or information for performance of a contract, or where the collection and use is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect the personal information in question. If we collected your personal data or information with your consent, you may withdraw your consent at any time.
You also have the right to:
- Access your personal data or information;
- Delete, or request deletion of, your personal data or information;
- Object to or restrict processing of your personal information;
- Request portability of your personal information;
- Complain to your local data protection authority at any time;
- Object to automated decision making; and
- Update your personal data or information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at erica [at] altservices [dot] org or by mail using the details provided below:
ALT Services, LLC
PO BOX 744
Tomah, WI 54660