Complaint and Grievance Policy

Deer Path Academy complies with all legal and ethical responsibilities to be non-discriminatory in promotional activities, course content, and customer treatment. The monitoring and assessment of Compliance with these standards will be the responsibility of the Continuing Education Director, Erica Falk-Huzar, PsyD, EdS, SAC, HS-BCP, and Social Work Consultant Alyssa Sherwood, LCSW (if the complaint is received from a licensed social worker).

When a grievance arises regarding continuing education programs or processes, the complainant is expected to notify Deer Path Academy by email (academy@deerpathintegrated.com) as soon as possible so that the concern can be addressed in a timely manner.  Deer Path Academy will respond to emails within five (5) business days and aims to resolve the matter promptly, after (time depends on the level/type of the complaint).

The Continuing Education Director and the Social Work Consultant (if the complaint is received from a licensed social worker) will manage the resolution of all formal complaints from Deer Path Academy’s customer service representative through to completion. The Continuing Education Director and/or Social Work Consultant will collaborate and formulate a custom solution.

Maximum effort and care will be taken to maintain the complainant's confidentiality. The Continuing Education Director and/or Social Work Consultant will tailor a response to the complaint and recommend action if necessary, which will be conveyed directly to the complainant.

A grievance concerning a specific course offering, content, or costs may be resolved by modifications to future offerings, and/or by providing a partial or full refund to the complainant, or an alternative opportunity. The participant who initiated the grievance is informed of the status of his/her complaint at all levels.