FAQs
Checkout Instructions
When choosing courses and checking out, you must use the learner's first and last names and their email address on the checkout page. If you are a company purchasing courses for your employees, each employee will need a unique email address to register.
When will my employee(s) be registered after I sign them up for the online courses?
You (or your employees) will be registered within 24-48 business hours.
How does online registration work?
After payment is received, you (or your employees) will receive an email with login information within 24-48 business hours.
Are the courses accredited for social workers and other mental health professionals?
Yes! Deer Path Academy is an ACE-approved provider (Association for Social Work Boards), an ACEP-approved provider (National Board for Certified Counselors), and a NAADAC-approved provider (The Association for Addiction Professionals). Click here for more information.
Oh, no! I can't view the course material. What's wrong?
The course portal works best with Google Chrome. While other browsers are acceptable, please do not use Internet Explorer, as it is not compatible with our learning management system. Ensure that you have a stable internet connection. You can also try clearing your browser's cookies and cache. If you're still experiencing problems, please email us at academy@deerpathintegrated.com (please include details of what is happening and any available screenshots so we can quickly address it).
How long do I have to finish the online courses?
There is no time limit for completing courses. After one year of inactivity, however, your account will become inactive, and additional charges may apply.
Are online courses self-paced?
Yes, the learners work at their own pace.
May I purchase a single course for multiple employees who work together?
No, you must purchase a course for each employee/learner for whom you wish to receive a certificate.
Do I get a certificate of completion?
Yes, once you have completed the entire course, including passing the final exam and the course review, a certificate of completion will be available for you to download and print as a PDF in your course portal.
What are the online Course Packs?
The CBRF Course Pack is all-inclusive and includes seven courses required to work in a CBRF (both all-employee and task-specific training). The AFH Super Pack is all-inclusive and includes eight courses needed to work in an Adult Family Home (a total of 17 hours). You receive the Course Packs for $50 less than the total of all courses separately.
I just purchased training, but I realized I don't need it. May I get a refund?
We understand that things happen. As long as you haven't logged in yet, yes, of course. However, because we are charged fees for credit card use, your refund will be the full amount minus 5% to cover the fees we incurred during the transaction.
Do you offer discounts beyond the Course Pack and Super Pack?
Yes! For organizations that plan to purchase in bulk or have many employees to train, we offer significant discounts tailored to the learner/company. Please email us your request, and we will provide a quote.
Do online courses meet DHS requirements for assisted living regulations?
Yes! The online courses for the CBRF all-employee and task-specific training meet the requirements, and the Adult Family Home online courses do as well (note: adult family home employees are not required to be listed on the registry).
Are online courses eligible for the DHS registry?
The online courses meet the DHS training requirements; however, they will not grant you or your employees access to the CBRF registry. To be listed on the registry for the four registry-required courses, you must complete the in-person (i.e., face-to-face) courses. Please contact us if your organization is interested in on-site or live virtual training.