Crisis Management

CRISIS MANAGEMENT AND INTERVENTION: PROVIDING EFFECTIVE SUPPORT

This course provides the learner with a foundation in crisis management by identifying elements of crisis, analyzing the four stages and response approaches and communication, understanding effective conflict resolution techniques and tools to support clients before, during, and after a crisis, and understanding the relationship between compassion fatigue and rational detachment.

COURSE HOURS: 2.0

AUDIENCE: Human services professionals, Social workers, Behavioral health technicians, Mental health counselors

OBJECTIVES: 

• Identify elements of crisis and crisis management
• Analyze the four stages of an individual in crisis and the responding approaches
• Distinguish the key elements of effective communication during a crisis
• Explore effective conflict resolution techniques and tools to support individuals before, during, and after a crisis
• Understand the relationships between compassion fatigue and rational detachment

COURSE FORMAT: This course is a recorded, asynchronous, self-paced, online interactive training, with no access time limit or due date to complete it once enrolled.  In addition to the record presentation, additional resources and handouts are made available inside the course.

INSTRUCTOR: Erica Falk-Huzar, PsyD, EdS, MBA, SAC, HS-BCP

ADDITIONAL INFORMATION:

• How to Enroll
• Refund and Cancellation Policy
• Accessibility Accommodations
• Course Completion Requirements
• System Requirements
• Provider Approval